HOW DO I PLACE AN ORDER?

1) Log in to your account

If you do not have an account with us, you must first add an account by selecting SIGN UP. If you already have an account with us, please select LOG IN.

2) Browse the products via the category/brand or search for your desired products. Read through the product details followed by choosing your delivery mode and adding it to your shopping cart.

3) To access your cart page, click ‘Add to cart’

4)  At the bottom of the cart page, key in your coupon code (if any) otherwise please proceed to Step 5. 

5) Select Checkout and fill in your shipping/billing address and proceed to make payment. 

6) You will be directed to order success page and receive an order confirmation email notifying you that your order has been placed successfully.

 

MEMBERSHIP POLICY

 

The membership level is divided into seven levels, specifically: registered members, iron members, bronze members, silver members, gold members, diamond members, double diamond members, level upgrades are automatically implemented by the system, no need to apply.

 

Registered member:


Application conditions: Anyone who is willing to shop at Terrabyte can register for free.

Waiting: You can enjoy the products and services that registered members can purchase.

 

Iron Member:

 

Application conditions: Members who have had successful purchases within one year, the amount is not limited.

Waiting: You can enjoy the products and services that can be purchased at the Iron Member level.

 

Bronze member:

 

Application conditions: Members who spend more than S$1000 (inclusive) in one year.

Waiting: You can enjoy the products and services that can be purchased at the Bronze membership level.

 

Another request:

 

The validity period of the identity is one year. After the expiration of one year, if the accumulated consumption amount is less than S$1000 during the year or the order of 10 (inclusive) or more is not completed within one year, the system automatically reduces the identity to an iron medal member.

 

Silver VIP:

 

Application conditions: The purchase amount exceeds S$5000 (inclusive) within one year, and you need to fill in your real ID number to upgrade.

Waiting: You can enjoy the products and services that can be purchased at the Silver membership level.

 

Another request:

 

The validity period of the identity is one year. After the expiration of one year, if the accumulated consumption amount in the year is S$ 1000(inclusive) – S$ 2500 or 10 (inclusive) orders of different dates are not completed within one year, the system will automatically identify the identity. Reduced to a Bronze member; if the purchase amount is less than S$1000 or 10 (inclusive) orders of different dates are not completed within one year, the system automatically reduces the identity to an Iron Member.

 

Gold membership:

 

Application conditions: The accumulated consumption amount in a year exceeds S$10000 (inclusive).

 

Waiting:

 

Priority shopping rights - Priority purchases for rare products that are rare in the country or other products that are tight.

Enjoy the shipping discount policy (see here)

Enjoy twice-yearly special rights for gold medal draws

Special offers for individual members of gold medals are held from time to time.

 

Other related requirements:

 

The validity period of the identity is one year. After the expiration of one year, if the accumulated consumption amount in the year is S$2500 (inclusive) - S$5000 or 10 (inclusive) orders of different dates are not completed within one year, the system will automatically identify the identity. Reduced to a Silver member; if the consumption amount is S$1000 (inclusive) - S$2500 or 10 (inclusive) orders of different dates are not completed within one year, the system automatically reduces the identity to a Bronze member; if the consumption amount is less than S$1000 Or if the order of 10 (including) or more different dates is not completed within one year, the system will automatically reduce the identity to an Iron Member. 

 

Diamond membership:

 

Application conditions: The accumulated consumption amount in one year will reach

 S$30,000 (inclusive)

Enjoy the full treatment of Gold members.

Enjoy the shipping discount policy (see here)

Enjoy a range of services that are free of return shipping charges. 

 

Another request:

 

The validity period of the identity is one year. After the expiration of one year, if the accumulated consumption amount is S$5000 (inclusive) - S$15000 in the year or 10 (inclusive) orders of different dates are not completed within one year, the system will automatically identify the identity. Reduced to a gold medal member; if the consumption amount is S$2500 (inclusive) - S$5000 or 10 (inclusive) orders of different dates are not completed within one year, the system automatically reduces the identity to a silver member; if the consumption amount is S$1000 (Including) - S$2500 or less than 10 (including) orders for different dates within one year, the system will automatically reduce the identity to a bronze member; if the consumption amount is less than S$1000 or less than 10 (inclusive) within one year For orders of different dates, the system automatically reduces the identity to an Iron Member.

 

Double Diamond Member:

 

Application conditions: Individual users, the annual consumption amount is above S$100,000 (inclusive).

 

Waiting:


All the benefits of a diamond member can be enjoyed. Enjoy regular communication services from Terrabyte website executives. Have a customer service specialist to return to the consultation service on a regular basis.

 

Another request:

 

Other identities are valid for one year. After the expiration of one year, if the accumulated consumption amount in the year is S$15,000 (inclusive) - S$50,000 or 10 (inclusive) orders of different dates are not completed within one year, the system will automatically The identity is reduced to a diamond member; if the consumption amount is S$ 5,000 (inclusive) - S$15,000 or 10 (inclusive) orders of different dates are not completed within one year, the system automatically reduces the identity to a gold medal member; if the consumption amount is S$2500 (inclusive) - S$5000 or 10 (inclusive) orders of different dates within one year, the system automatically reduces the identity to a silver member; if the consumption amount is S$1000 (inclusive) - S$2500 or within one year If 10 or more orders of different dates are not completed, the system will automatically reduce the identity to a Bronze member; if the purchase amount is less than S$1000 or if 10 or more orders are not completed within one year, the system will automatically identify the identity. Reduced to an Iron Member.

 


POINT DESCRIPTION

All members can earn points when shopping at Terrabyte, and points can be used to participate in redemption activities. Terrabyte will launch various types of points redemption activities from time to time. Please stay tuned for event notifications about points. For details, please click on the instructions below.

 

Points earned

 

1. For each successful transaction order, the cash portion (including Terrabyte gift card) can be earned points. Different product points are different. The points earned are based on the points indicated when the order is submitted.

2. VIP members will receive additional levels of bonus points when shopping.

3. Staged points promotion activities, will also bring you additional promotional points, see the points activities.

4. Promotional items cannot get points.

 

Validity period of points

 

The validity period of the points: the date of acquisition will be the end of the following year.

 

Point activity

 

Terrabyte will launch various points activities from time to time, please stay tuned for the promotion of points promotion.

1. Members can use the points to participate in various activities specified by Terrabyte. After participating, the corresponding points will be deducted.

2. Points cannot be used to exchange cash, only participate in Terrabyte designated exchange items, participate in lottery and other activities.

 

Member Points Program Rules

 

Different account points cannot be combined:

· This program is only for personal use and does not apply to group purchases, purchases for profit or sales, and other non-personal purchases.

· The final interpretation of the member points program and the original VIP system is owned by Terrabyte.

 

Disclaimer

 

Thank you for visiting Terrabyte's member points program, which is provided by the Terrabyte website / or its affiliates. The above program terms and conditions, together with the corresponding terms and conditions of any promotional content related to the program, constitute a complete agreement between the Program members and Terrabyte regarding the system. If you use Terrabyte, you have joined the program and accepted these terms, conditions, restrictions and requirements. Please note that your use of the Terrabyte station and your membership are subject to all terms, conditions, restrictions and requirements that are frequently updated on the Terrabyte site. Please read these terms and conditions carefully.

 

Agreement changes

 

Terrabyte may, in its sole discretion, change these Terms, any other terms and conditions of Terrabyte, or any aspect of your Program Membership. Any changes to these terms will be included in the updated terms of Terrabyte. If any change is deemed invalid, revoked or unenforceable for any reason, the change is severable and does not affect the validity or enforceability of other changes or conditions. After we change these terms, your continued use of Terrabyte will constitute your acceptance of the change.

 

Termination

 

Terrabyte may, at its sole discretion, terminate all or part of the Program or terminate your Program membership without notice. Even if Terrabyte does not require or force you to strictly abide by these terms, it does not constitute a waiver of any rights belonging to Terrabyte. If your client account at Terrabyte is closed, you will also lose your membership. You may not claim any rights or claim for Terrabyte for the loss of membership.

 

Limitation of Liability

 

In addition to the other restrictions and exclusions specified in the conditions of use of Terrabyte, any direct, indirect, special, incidental to or related to the member's points program is permitted to the extent permitted by laws and regulations. 

Terrabyte, Terrabyte's directors, officers, employees, agents or other representatives shall not be liable under any circumstances for consequential or punitive damages or damage of any other nature. Terrabyte's entire liability, whether under contract, warranty, infringement (including negligence) or other liability, does not exceed the value of the commodity you purchased in connection with the claim. These exclusions and limitations will apply to the maximum extent permitted by law and will continue to be effective after your program membership has been revoked or terminated.

 

ONLINE PAYMENTS

 

Terrabyte online payment site offers

 PAYPAL

 

DISTRIBUTION RANGE AND SHIPPING COST

 

Terrabyte website shipping:

 

1) Standard shipping

2) Overseas shipping

3) Self collection

 

Service

Cost

Delivery time

Delivery period

Self-collection

Free

5 working days

Monday to Friday

*Excluding Public Holidays

Standard shipping

Weekdays

Orders above $100: free

Orders below $100: $30

Weekends

Orders above $100: $30

Orders below $100: $50

5 working days

All days

*Excluding Public Holidays

 

GOODS INSPECTION AND RECEIPT

 

Order mailed by post office

 

1. Please be careful to open the package to avoid sharp objects from damaging the goods in the package.

2. Carefully check when signing: goods and accessories, the number of goods, Terrabyte website delivery list, invoice (if any), three guarantees (if any), etc.

3. If the package is damaged, the product is wrong, the product is low, the surface quality problem of the product, etc., you can choose to return the whole order; or ask the post office to issue the relevant certificate and sign the receipt, then log on to the Terrabyte website to apply for a return or apply for a replacement.

 

Tips

 

1. When the delivery order is delivered, please check the goods and money with the delivery person in person to ensure that the payment is clear; if the payment is found to be wrong, the Terrabyte website will not be able to handle it for you.

2. Please check carefully when receiving the goods, if you or your client has signed, it means that the order goods are correct and there is no factor affecting the use, Terrabyte website has the right not to accept the packaging or goods damaged, the goods are missing, Return and exchange application for the quality of the product surface, the incidental goods and the gifts

3. Some of the goods are provided by the merchants of the shopping street, the inspection and acceptance of this part of the goods is not within the scope promised by the Terrabyte website.

 

EXCHANGE INSTRUCTIONS

 

The Terrabyte website promises to be within 15 days from the date of receipt of the goods by the customer (subject to the date of the invoice, if there is no invoice to the date of the Terrabyte website delivery list), if the following conditions are met, we provide the exchange service:

The outer packaging of the goods and the goods themselves is not damaged, and the original quality of the Terrabyte website is kept as it is;

Indicating the reason for the replacement, if the product has quality problems, please be sure to explain;

To ensure that goods and accessories, accessories or gifts, warranty cards, three-package vouchers, invoices, Terrabyte website delivery list is complete;

If there are some quality problems in some of the complete sets of goods, a complete set of goods must be provided when handling the exchange;

Terrabyte some of the goods website is the Terrabyte provide business contract site, replacement of these goods please contact the merchant

The following conditions will not be exchanged:

1. Any item not sold by Terrabyte website;

2. Any used goods, except for quality problems;

3. Any product that causes quality problems due to abnormal use and storage.

4. All the products returned without the customer's confirmation, the exchange application cannot be accepted.

Note 1: Pictures and information are for reference only and are not quality issues. Due to shooting lighting, display resolution, etc., it may cause slight chromatic aberration. It is a normal phenomenon in online shopping, and everything is subject to the actual Product.

Note 2: Branded goods are executed according to their three-package agreement.

 

The product tag, packaging damage, invoice, product accessories instructions, warranty, labels, etc. are lost, will not be exchanged.

 

If there is any quality problem, please contact the after-sales department of the manufacturer directly according to the contact information on the manual; the plastic packaging has been opened and will not be returned, except for quality problems.

 

1) Within 7 days from the date the customer receives the goods (subject to the date of the invoice), there may be non-human quality problems with the optional inspection report to choose the return.

2) Within 8 to 15 days from the date of receipt of the goods by the customer (subject to the invoice date), there may be non-human quality problems. You can choose to replace the same type of goods with the valid test report.

3) From the date the customer receives the goods (subject to the invoice date), there are non-human quality problems that can be guaranteed free of charge at the local warranty point within 16 days to one year. Please refer to the warranty card for the accessory warranty.

4) For your own rights and interests, please keep the invoice and warranty card properly. If there is any quality problem, please bring the invoice and warranty card to the local inspection point in time to avoid unnecessary loss.

5) Return and exchange requirements: Warranty card, invoice, Terrabyte website delivery list, effective test report are all complete, and the accessories are complete, the package is intact, otherwise it will not be accepted.

6) Please check the warranty card in all parts of the country.

7) No test report is accepted, and the return request is not within the specified time.

8) The postage generated by the replacement is borne by the buyer and the seller. Exchanged goods will be sent by post.

9) If you need to exchange goods, please contact Terrabyte website customer service first, under the guidance of customer service staff, all exchanges will be completed by mail.

Note: The standard mail customer primary uses the signing date on the parcel list.


RETURN INSTRUCTIONS

The Terrabyte website promises to provide the full return service within 7 days from the date of receipt of the goods by the customer (subject to the date of the invoice, if there is no invoice on the date of the Terrabyte website delivery list), if the following conditions are met:

1. The outer packaging of the goods and the goods themselves is not damaged, and the original quality of the Terrabyte website is kept as it is;

2. Indicate the reason for the return, if the product has quality problems, please be sure to explain

3. To ensure that goods and accessories, accessories or gifts, warranty cards, three-package vouchers, invoices, Terrabyte website delivery list is complete;

4. If there are some quality problems in some of the complete sets of goods, a complete set of goods must be provided when returning the goods;

5. Terrabyte some of the goods website is the Terrabyte provide businesses signed contracts website, please return these goods and business links

The following conditions will not be returned:

1. Any item not sold by Terrabyte website;

2. Any used goods, except for quality problems;

3. Any product that causes quality problems due to abnormal use and storage.

 

If there is any quality problem, please contact the after-sales department of the manufacturer directly according to the contact information on the manual; the plastic packaging has been opened and will not be returned, except for quality problems.

 

1) Within 7 days from the date the customer receives the goods (subject to the date of the invoice), there may be non-human quality problems with a valid test report to choose to return.

2) Within 8 to 15 days from the date of receipt of the goods by the customer (subject to the invoice date), there may be non-human quality problems. You can choose to replace the same type of goods with the valid test report.

3) From the date the customer receives the goods (subject to the invoice date), there are non-human quality problems that can be guaranteed free of charge at the local warranty point within 16 days to one year. Please refer to the warranty card for the accessory warranty.

4) For your own rights and interests, please keep the invoice and warranty card properly. If there is any quality problem, please bring the invoice and warranty card to the local inspection point for inspection, so as not to cause unnecessary loss to you.

5) Return and exchange requirements: Warranty card, invoice, Terrabyte website delivery list, effective test report are all complete, and the accessories are complete, the package is intact, otherwise it will not be accepted.

6) Please check the warranty card in all parts of the country.

7) No test report is accepted, and the return request is not within the specified time.

8) The postage generated by the replacement is borne by the buyer and the seller. Exchanged goods will be sent by post.

9) If you need to return the goods, please contact Terrabyte website customer service first, under the guidance of customer service staff, all return by mail.

Note: The standard mail customer mainly uses the signing date on the parcel list.

 


RETIREMENT / EXCHANGE CONSIDERATIONS

1. Please fill in the following information carefully when you mail it, otherwise it will affect your return exchange process:

 ·Your Name

 ·Receipt address, Email

 ·Order number, product name and model number

 ·Return exchange reasons

2. If you need to inspect the reported goodsyou also need to provide inspection report, check the return instructions, exchange instructions.

3. Please confirm the receipt of the goods as soon as possible after receiving the goods, otherwise it will affect the processing of your return exchange.

4. Terrabyte some of the goods is determined by the site and Terrabyte provide merchant partner sites, this product refund replacement process, please contact the merchant directly.

 

COMMON PROBLEM

Q: Are the products sold on the Terrabyte website genuine licensed? There is after-sale warranty?

A: The products sold on the Terrabyte website are all genuine licensed products, all with their own machine to play invoices. With the Terrabyte website invoice, all products can enjoy the manufacturer's nationwide warranty service. The Terrabyte website will strictly comply with the national three-pack policy and fulfil the obligation of warranty, exchange and return for the goods sold. You can also enjoy after-sales service at any branch of the Terrabyte website.

Q: What do you mean by various stock statuses? How long after the order can be shipped?

A: Spot: stock is in stock, will be shipped as soon as possible after ordering, you can place an order immediately;

On the way: goods are being distributed internally, usually in 1-2 days, you can place an order immediately;

Booking: The goods are being stocked, generally 2-20 days after the order can be shipped, you can place an order immediately;

Out of stock: The goods have been sold out, and users in the areas covered by the corresponding logistics center cannot place orders.

Q: When can I get the goods without goods?

A: The arrival time of out-of-stock items varies according to the distribution situation. Once the goods are available, we will notify you by email.

Q: When can I receive the goods after placing the order?

A: In the case that the goods are in stock, the goods can be received within 24 hours after the order is placed (the suburban county delivery time may be longer);

Users in other regions will be different according to your shipping address and the delivery method selected. Generally, the arrival time is 1-7 days (the delivery time may be longer in remote areas);

If the item is in the reservation or in transit, then the time of the allocation should also be added.

Q: Can I reject the problem when I receive the goods?

A: If you find that the goods are damaged when you sign the goods, please directly reject the return to our company, the relevant personnel will reschedule the delivery for you.

Q: If I just cut the price of the order, can I give me compensation?

A: The price of goods on the Terrabyte website will change daily, as well as price increases or discounts as the market price fluctuates. If the price changes after the order is placed, you can apply for price protection on the “My Terrabyte website”.

Q: What can I do after placing an order?

A: If it is an online payment method, please complete the payment as soon as possible. We will deliver the goods to you immediately after the payment is confirmed.

After you have successfully made a purchase, you can also post a product review to share the product usage experience with other users.

Q: How is the product warranty?

A: The products sold on the Terrabyte website are subject to the warranty commitments in the product description.

than 20 days, you can call the customer service center, the customer service staff for you to apply for refund.

Q: If I have questions or suggestions, can I email you back?

A: Yes. The Terrabyte website accepts suggestions or complaints

 

RETRIEVE PASSWORD

 

Forgot your account password?

Don't worry, the Terrabyte website provides a password recovery service. You can click the forgot password and follow the system prompts.

The operation steps are as follows:

1. On the Terrabyte website login page, click Forgot password

2. Follow the prompts to fill in your registered email address and verification code on the Terrabyte website.

3. The system prompts to send the “Password Reset” email successfully. If you have not received the email for a long time, you can click “Resend”.

4. Log in to your personal email address and find “Terrabyte Website New Password Reset Confirmation Letter Terrabyte Website New Password Reset Confirmation Letter” Click “Set New Password”

5. According to the system prompts, you can set a new password

Tips:

In order to ensure the security of customer registration information, Terrabyte website only provides online password recovery service. If you forget the Terrabyte website registration email or forget to register your email login password, please register new user.